Wheel Warranty Agreement:
ONE Year Limited Warranty
Centric Bikes warrants its products to be free from material defects or workmanship issues for a period of one year from the original date of purchase. This warranty is only valid for the original owner and does not extend to any third parties. To start a warranty claim please contact us. Original proof of purchase is required.
What is Covered
Please contact us if you have any issues with your wheels. If your wheels have material defects or issues with the workmanship we will take care of the problem. It is Centric Bikes sole discretion to repair or replace the wheels.
To ensure the warranty of your products please refer to the installation, proper use and maintenance videos located here.
Carbon Clincher Brake Pad Use
To maintain the warranty on your Centric Carbon wheels, you must use the Centric approved/provided carbon brake pads. All Centric Carbon wheels will ship with Centric approved brake pads. Use of any other brake pads will void the warranty on your Centric Carbon wheels.
Frame Warranty Agreement:
TWO Year limted warranty
Centric frames are warranted against any manufacturing defects in materials and/or workmanship for two years. This warranty is expressly limited to the repair or replacement of a defective frame, fork or defective part and is the sole remedy of the warranty. This warranty is extended to the original owner and is not transferable and is subject to the following conditions and limitations. Claims under this warranty must be made through firstname.lastname@example.org. Original proof of purchase is required before a warranty claim may be processed. The warranty does not cover structural or cosmetic damage arising from abuse or misuse including but not limited to damage caused by crashes or collisions, owner neglect, improper installation and/or assembly, improper maintenance, modifications, additions, changes to the original product, or other excessive, improper or abnormal conditions. Wear from normal use or environmental exposure is not covered by this warranty. Centric will replace at its sole discretion any item or any portion of that item deemed defective under this warranty with the same or comparable model (due to product evolution). All claims with the manufacturer should be processed through Centric Bikes. Labor charges incurred from part changes, assembly, disassembly and freight are the responsibility of the owner. Warranty does not offer any cash refunds.
What is not Covered
To ensure the warranty of your products please refer to the installation, proper use and maintenance videos located here. If you do not follow these guidelines your warranty will be void. The following improper use will void your warranty:
- Misuse (off-road riding, jumping, trick riding, etc)
- Improper installation
- Modification of the wheels
- Tire pressure exceeding 140psi on carbon clinchers
This warranty does not cover
- Normal wear item (bearings, skewers, spokes etc)
- Surface finishes and cosmetic treatments (anodizing, decals, etc)
- All other bicycle components
- Consequential or incidental damages (where applicable)
- Shipping charges on international orders
Limitations of Liability
This warranty gives you specific legal rights, which may vary from state to state. In no event shall Centric Bikes or its third party suppliers be liable for consequential, incidental, special, indirect or direct damages unless this warranty agreement is inconsistent with the local law. If this warranty agreement is inconsistent with local law, the warranty shall be deemed modified to be consistent with the local law. In the event of legal action, all claims or disputes under this warranty agreement shall be contested in the courts of the State of California.